customer service mindset Archives - Shep Hyken | Customer Service Expert

Create a great service experience

Sometimes the difference between a good company and a great company is the smallest amount of extra effort they, which means their employees, do for the customer. When you walk into a store, the employee standing behind the cash register looks at you and gives you a little nod, as if to say, “Hello.” How hard would it be for that employee to come out from behind the counter, greet you and ask, “What can I help you find today?” (more…)

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