Disney is one of my favorite companies on the planet. I’ve been to Disneyland and Disney World more than 75 times. And, Disney is one of the ultimate customer service role models, which is why whenever I hear about a new book or an article about Disney, I read it. Many lessons can be learned by understanding how Walt Disney approached leadership, culture and the guest experience. Continue reading
Posts tagged "customer service role model"
TOP CUSTOMER SERVICE AND BUSINESS ARTICLES
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading