Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading
Posts tagged "Customer Service Week"
This week is Customer Service Week. It shouldn’t be a week. It should be all the time. None the less, it has become recognized as a week to celebrate and promote customer service. Take the time to do something special for your customers or employees. Continue reading
This week is National Customer Service Week and I hope you are taking time to emphasize customer service. I always ask, “Why just a week?” Shouldn’t we deliver and celebrate great customer service all year – year after year! How about National Customer Service EVERY Week. I hope you enjoy this article and continue to have an Amazing week.
Take care of your customer and the money will follow. Continue reading
This week is Customer Service Week. It shouldn’t be a week. It should be all the time. None the less, it has become recognized as a week to celebrate and promote customer service. Take the time to do something special for your customers or employees. Here are some ideas:
– Take the time to write or call your customers to show some (extra) appreciation.
– Have a short customer service training session (or two) for your em
– Each day have employees record an example of when they provide a great customer service experience.
– And, my favorite idea: Buy a copy of “The Cult of the Customer” for your favorite customers and employees.
— New Iphone apps! Did you download your customer service iPhone apps? Three apps: “Cult of the Customer,” “Moments of Magic” and the “Shep Hyken App” Go to the app store and download them (no charge) and you will have access to tips and strategies from the books along with my favorite customer service articles, videos, photos, speaking schedule and more. In the app store, search for them by their names.
No iPhone? No worries! Just go to www.Hyken.com/app and you will have access to some of the same content – just not on your phone.
Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact (314) 692-2200 or www.hyken.com. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken
(Copyright ©MMXII, Shep Hyken)