customers experience 2026 Archives - Shep Hyken | Customer Service Expert

customer service in 2026

This article answers the question: What do customers think about customer service in 2026? I’m very excited to release the 2026 State of Customer Service and CX research report. In January, we surveyed more than 2,000 U.S. consumers, weighted to the population for age, gender, geography, and other population demographics. (more…)

© 2026 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Lega p

Site by: digitalONDA