#CustServ Archives - Shep Hyken | Customer Service Expert

Def of Customer Service

Just the other day I was asked for the definition of customer service. In the context of our conversation, I stated that it was the way the customer is treated by anyone in the company before, during and after the sale. Then, just for fun, I did a Google search on “The definition of customer service.” There were quite a few answers, as you could imagine. So, for even more fun, I tweeted the following: Writing an article and thought to “Tweet Source” some research: What’s your definition of customer service? #Custserv (more…)

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