Al Hopper (@AlHopper) defined customer service as “the assistance and advice provided by a company to those people who buy or use its products or services.” Support and assistance, managed well, is great value differentiator between you and your competitors.
Retail Wire (@RetailWire) said it’s “not having to ask someone for help.” I like that. Short and sweet. Deliver the service before the customer asks for it.
Dr. Meghan Norris (@DrMeghanNorris) suggests “having the flexibility and power to adapt to, and meet, consumer wants and needs in the specific context.” For me, the keywords are flexibility and power, suggesting that employees are empowered to ensure the customer is happy.
Corporate Dynamics (@CorpDyn) chimed in by suggesting that customer service is “a selfless desire to fulfill the needs of your consumer and community.” The phrase “selfless desire” is interesting. Customer service is all about the customer.
Lisa Catalano (@LMCatalano) said that customer service is about “recognizing and addressing needs, whether solving a problem or advising why it can’t be solved, with respect and sincerity, quickly.” Lisa is emphasizing that we must react quickly to customer’s needs and problems.
Jack Dillon (@LeftyJack) chimed in with “being served to meet my expectations. Building a team that comes in loving to service, knowing to work together for the customer and the business.” If a company can always meet my expectations, they will most likely exceed my expectations. It’s hard to be consistent, but the companies who are, tend to be the ones that customers want to come back to over and over again. They like the predictable experience.
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