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I don’t know very many people who enjoy waiting on anything.  It’s not that everyone is impatient.  It’s just frustrating to have to waste time standing in line, being put on hold, or waiting for a response from anyone.  How about showing up on time for lunch with a friend, only to have that friend show up twenty minutes late?  You may cut a friend some slack, but you will surely be upset or angry with the company that makes you wait an extra twenty minutes. (more…)

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