designing the customer experience Archives - Shep Hyken | Customer Service Expert

improve customer's experience

Every week I stay at different hotels around the world as I travel for my speaking engagements. And, every morning I get up in these hotels and take a shower. I reach in to turn the knob for the water, which is usually a few feet below the showerhead. I turn the knob to what I hope is the correct water temperature and pull my arm out just as fast as I can – to avoid the cold water that is about to shoot out of the nozzle and hit my arm or other parts of my body. Okay, that doesn’t seem like a big deal – and it’s not. That is, until you experience something better. (more…)

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