Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading
Posts tagged "digital customer service"
Thanks for Coming in Today
Taking Care of Employees So They Can Take Care of Customers
Shep Hyken interviews Ryan Minton. They discuss his new book, “Thanks for Coming in Today,” the hospitality industry, employee and customer appreciation, and the concept of aggressive hospitality.
I’ve always felt that no matter how capable technology is on delivering an amazing customer experience, there is no substitute for the in-person experience. That could be changing, faster than most of us think.
I walked into Total Hockey, a store that sells hockey equipment. The conversation started out like this: Continue reading