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Future of CS is Technology - Low ResMore and more I’m asked about the new technologies coming up in customer service and experience.  It used to be that customer service was just a phone number you called when you needed help – or how nice someone was when they interacted with you.  The future has brought us something bigger than customer service.  It has brought us the customer experience, which is much more than your traditional customer service.  It now encompasses every touch point or interaction the customer has with an organization.  (more…)

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