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In Shep’s Opening Monologue…

He discusses the pros and cons of chatbots.

The Interview with Natalie Petouhoff:

Quotes:

“AI is meant to augment the problem-solving process.” – Dr. Natalie “AI is a machine that’s learning, and we have to help it learn.” – Dr. Natalie “It’s important that all team members have a chance to contribute equally. Everybody’s voice is important.” – Dr. Natalie

About:

Dr. Natalie Petouhoff is the Vice President of Customer Service Innovation at Salesforce Service Cloud. With years of experience as a contact center analyst, a customer service advisor, and more, she has authored over 150 white papers, e-books, and webinars. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. Should I use a chatbot for my business?
  2. What is psychological safety in a business?
  3. How fast is technology changing?
  4. How can I keep up with changing technology?
  5. How important is diversity in the workplace?

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