Effective communication strategies Archives - Shep Hyken | Customer Service Expert

Empowering leadership

It’s time to revisit the idea of avoiding the word “no,” but this time, I want to approach it from a different angle. First, let me tell you about my friend Dr. Nido Qubein, a devoted husband and father, motivational speaker, entrepreneur, president of High Point University, and mentor to many, who came to this country when he was 17 with little more than $50 to his name. Almost 50 years ago, he attended High Point University, never dreaming that one day he would be president of the institution, a position he accepted in 2005. (more…)

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