effortless customer service Archives - Shep Hyken | Customer Service Expert

Make It Easy for the Customer

Recently I wrote about Effortless Customer Service and the concept of predictable consumption. Short of a product showing up on my doorstep when I need it, without having to order it and it just being automatically debited from my checking account or credit card, I can’t think of anything that would qualify as truly effortless. (more…)

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