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Posts tagged "employee engagement"

When you treat employees like rock stars, they will treat your customers like rock stars. That is what employee engagement is all about. Great leaders have preached that when you treat your employees well, they treat their customers – and fellow employees well. My friend and fellow customer experience expert, James Dodkins, has a great way of saying it:

If you want to put your customers first, you need to put your employees first, first.

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Five Steps to Achieve Employee Fulfillment

Aristotle said, “Pleasure in the job puts perfection in the work.”

This could have been the beginning of what we now call employee engagement.  That was a long time ago – over 2,300 years ago!

So, let’s break this simple quotation down.  Just nine words long, and yet it is very powerful.  Here are five simple steps that ultimately lead to happy, fulfilled, and engaged employees: Continue reading