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This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   
  1. What is hospitality mentality? 
  2. What are the differences between technical service skills and the soft service skills (the softer, people-focused side of service)? 
  3. Why is emotional connection important in business? 
  4. What lessons can businesses learn from the hospitality industry? 
  5. How can businesses identify candidates with a natural aptitude for delivering exceptional customer service?

Top Takeaways

Quotes:

“If you’ve worked in a restaurant, you can work anywhere.”  “Don’t just hire based on a resume. A resume might show experience and skill. But it takes a truly special person to understand real hospitality and connect person to person.”  “It’s all about the hospitality. People want to be acknowledged. They want to be treated kindly, connected, and remembered.” “Be kind. Be nice. If you start with that, you’re in a winning position.”  About: Michael Cecchi-Azzolina has nearly forty years of experience in the restaurant and hospitality industry. He is the owner of Cecchi’s Bar & Grill and author of Your Table Is Ready: Tales of a New York City Maître D’.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

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