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This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
  1. How can a company create a positive employee experience during challenging times? 
  2. What strategies can a company use to give back to its local communities? 
  3. How can businesses foster strong connections between their employees and the communities they serve? 
  4. What is the significance of receiving high customer satisfaction ratings for a business, and how can this impact long-term success? 
  5. How can a company create a culture that values giving back and community involvement? 

Top Takeaways


“Take care of your employees first, and then take care of your customers. Every decision should  be made through the lens of showing them that we have their back.”  “We want to make a difference to the communities we actually serve. We don’t do it for the ratings or because it is cool and popular. We don’t do it for any other reason than to give back to our communities.”  “Always make sure when you’re doing business, you’re always doing good.” 


Chad Jensen is the president of Round Room, TCC, and Wireless Zone. Before his current position, Chad held roles of increasing accountability, including running finance, supply chain, IT, and HR. He is a dedicated leader who prioritized the well-being of his employees and customers during the global pandemic.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   

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