Shep Hyken\'s Customer Service Blog

Posts tagged "employee focused"

James Dodkins on Putting the Employee First, the Customer Second

It is common belief that the customer’s needs should always come first, but what if employees’ needs were put first in order to ensure customer satisfaction?

Shep Hyken interviews James Dodkins who shares his ideas on what a company looks like when the employees are made top priority, so that in return they can be best prepared to treat customers as their main focus.



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focus-on-customer-serviceBecome Customer Focused

I recently posted one of my articles in a great online publication, Customer Think, one of the top repositories for customer service articles on the Net.  Bob Thompson, the editor in chief at Customer Think, and Michael Lowenstein, a fellow author, and I embarked in some interesting dialogue around the article, which was about being employee-focused before you are customer-focused. Continue reading