The Attitude of Excellence
Growing Your Organization to Deliver Superior Customer Service
Shep Hyken sits down with his longtime friend, Dr. Willie Jolley and discuss the strategies he used to help Ford avoid bankruptcy, why you and your organization should be constantly improving, and the 10 Commandments of Superior Service.
This week we feature an article by Laura Bourne who shares four important factors that can help you achieve success and avoid customer service problems. – Shep Hyken Continue reading
This week on our Friends on Friday guest blog post, my colleague Jeff Toister writes about employee motivation. Taking care of your employees is key to success. As I always say, what’s happening on the inside of an organization is being felt by the customer on the outside! – Shep Hyken Continue reading
A strategy to keep employees motivated to deliver customer service.
I just read a great article in Inc. Magazine by Steve Cody titled Five Customers You Should Fire. In the 18 years he has been in business he has had to exercise the termination clause in his contract five times. In other words, he fired his customers. So, what does that have to do with customer service? Continue reading
Top Customer Service and Business Articles
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading
Each week I read a number of articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think, too. Continue reading
Everyone likes to be motivated, and that is what Elysa Fabian and Bill Hennessey, two executives from St. John’s Health Systems, set out to do. Specifically, they wanted to motivate employees of the hospitals and clinics to provide better service. Somehow during their explanation of what they wanted someone joked that it would be great service if Elysa and Bill would wash their car. And, that is exactly what they decided to do! Continue reading