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Top Takeaways:


Kevin J. Berk, the Founder & CEO of ServiceGuru, has been involved in startup organizations for over 25 years.  He is focused on the success of ServiceGuru, which can allow you to improve customer service and increase repeat visits to your business. You can collect service feedback from your customers and use the Service Guru platform to drive repeat visits and increase revenue. “’Fine’ is the four-letter word of customer service that I don’t ever want to hear.” – Kevin Berk

This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:

  1. How much is poor customer service costing companies?
  2. Why don’t customers leave feedback?
  3. What is ServiceGuru?
  4. Why was ServiceGuru built and what impact is it making?
  5. How can I get more customer reviews?
  6. Why is providing great customer service so important?
Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio. Save Save Save Save

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