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Top Takeaways:


“If you’re not painting a clear path for your people and expecting them to manage and figure out their careers on their own, then you deserve to lose them.”

“If employees are experiencing stress outside of work that will impact their nine-to-five, as employers, it’s our responsibility to look out for them. Be empathetic of what they are going through, and create a safe environment where they can share what’s going on.”

“As a leader, you have the opportunity to establish the culture in your organization and set the norms. You can do that by leading by example and talking about things in your personal life that might impact how you show up in the workplace.”

“If you’re only going to spend a day bringing them on board, don’t be surprised when they leave 100 days later.”

“Employers say, ’I wish my employees cared as much about the business as I do.’ However, your employees wish you cared as much about them as you do about the business.”


Joey Coleman is the creator of the First 100 Days® methodology for improving customer and employee retention. He is the author of Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days and Never Lose an Employee Again: The Simple Path to Remarkable Retention. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
  1. What are the benefits of employee retention? 
  2. How are customer experience and employee experience related?
  3. Why are the first 100 days of an employee’s experience crucial?
  4. Why do employees tend to leave the company they work with?
  5. Why do employees stay long in a company? (Is this the way we want to word the question?)

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