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Top Takeaways:


“If you decide to be competent, you will do the standard, tried and true methods. When you commit to being elite, you’re in a different career pattern. All of a sudden, you start taking risks, experimenting, innovating, and looking for best practices.”  “Mindset is the trigger. The interpretation you make of the circumstances then dictates the choices, actions, and results.”  “When you choose your dominant mindset, you determine whether your performance will be competent or elite. And over time, you determine the destiny of your career and the destiny of your life.”


Art Turock is an elite performer in both business and sports. He is a keynote speaker specializing in “sustaining exceptional performance.” His books, Getting Physical: How to Stick With Your Exercise Program, Invent Business Opportunities No One Else Can Imagine, and Competent is Not an Option: Build an Elite Leadership Team Following the Talent Development Game Plan of Sports Champions, are available on Amazon.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   
  1. What are mindset mastery and deliberate practice? 
  2. How can mindset mastery affect business performance and results? 
  3. What are the characteristics of a victim mindset, and how can businesses help employees overcome it? 
  4. How can businesses encourage employees to responsibility for their actions? 
  5. How can businesses encourage a shift from a blaming culture to a solution-focused accountability culture?

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