FLAVORx Archives - Shep Hyken | Customer Service Expert

Go the Extra Mile

Going the extra mile is an old expression. It describes people who provide better customer service, do a little more than expected and try a little harder. This is a great concept for customer service and is further enhanced by Roger Staubach, the Hall-of-Fame football player who played quarterback for the Dallas Cowboys, who said:

There are no traffic jams along the extra mile.

This is a great metaphor that can be used in a variety of ways and is especially applicable to business, and specifically the concept of the customer experience (CX). (more…)

© 2023 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Lega p

Site by: digitalONDA