Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading
Customer is Smarter than Ever“Customer service isn’t getting worse. Customer service is getting harder.”
This was the message that Barak Eilam, the CEO of NICE, a technology company focused on customer experience solutions, shared with an audience of customers at the recent NICE Interactions users conference in Las Vegas. How profound. And, he’s right. Continue reading
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by Shep Hyken, CSP, CPAE
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