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Posts tagged "front-line customer experience"

Customer Serivce is Harder - Low ResCustomer is Smarter than Ever

“Customer service isn’t getting worse.  Customer service is getting harder.”

This was the message that Barak Eilam, the CEO of NICE, a technology company focused on customer experience solutions, shared with an audience of customers at the recent NICE Interactions users conference in Las Vegas.  How profound.  And, he’s right. Continue reading