going above and beyond Archives - Shep Hyken | Customer Service Expert

Above and Beyond Customer Experience Strategy

This article answers the question: Should organizations aim to go above and beyond in every interaction, or focus on consistently meeting customer expectations? This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations. (more…)

© 2026 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Lega p

Site by: digitalONDA