great customer service experience Archives - Shep Hyken | Customer Service Expert

It’s not my department

I hate the handoff. This is where the customer service representative I’m talking to transfers me to someone else to resolve my issue. It can happen on the phone or in person. Sometimes I hear, “It’s not my department.” (I hate that one!) Or, “You should have asked to speak to someone in…” Well, you can name the department. I think you get the idea. (more…)

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