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Posts tagged "great customer service"

Some people are just naturally good at providing great customer service. They are people pleasers. They pay attention to details. And, it seems to come naturally to them. So, are they born with it, or do they learn it? How do they recognize that this is what they are good at? Continue reading

Michael Bungay Stanier on Coaching for Customer Service

Shep Hyken speaks with coaching and retention expert Michael Bungay Stanier on coaching for customer service. They discuss coaching methods and tips from Michael’s new book, “The Coaching Habit: Say Less, Ask More, & Change the Way You Lead Forever.” Great customer service starts by hiring the right employees. Then you not only train, but coach them to success. Michael shares tips, techniques and strategies to coach your employees to customer service victory!

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My buddy at the St. Louis airport is Agent Vic, of American Airlines.  Vic is a great guy who delivers what passengers hope to get; service with a smile.  The other day I was on a flight to Chicago and Vic was the gate agent.  He was doing what he always does, helping passengers, answering questions, pre-boarding passengers that needed a little extra help, etc.; all with a smile. Continue reading