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Top Takeaways:


“If you want to be amazing and take your business to the next level, get a team that actually cares, a team that will go above and beyond.” – Rupesh Patel “Being amazing is about taking that one extra step in everything you do.” – Rupesh Patel “At the end of the day, how you make your team feel and how they feel about their job is huge.” – Rupesh Patel


Rupesh Patel is a hotel owner/operator and the founder of He has over 20 years of experience and has held titles such as entrepreneur, investor, business consultant and more. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can I create an amazing customer service experience?
  2. How do I define my brand standards?
  3. What strategies can get customers to write positive reviews?
  4. How do I avoid bad customer reviews?
  5. How can I make my customers feel special?

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