I just returned from Influence 2017, the annual conference put on by the National Speakers Association. My friend and one of the world’s authorities on trust, David Horsager was one of the amazing keynote speakers. He shared an excellent customer service example that can be summed up this way: Trust your customers and they will trust you. Continue reading
Posts tagged "Guitar Center"
Not that long ago I wrote about how some companies create bad rules that are based on a very small percentage of customers taking advantage of the company. Sometimes this creates a negative and un-friendly policy that can erode good relationships that the company might have with their customers. Continue reading