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Top Takeaways:


“Successful companies can attribute their success to their people, as opposed to at the expense of their people.” – Gregg Lederman “The work culture drives the customer experience.” – Gregg Lederman “Giving people more of what they crave (respect, purpose, and relationships) accelerates business results.” – Gregg Lederman “Praising good performance gives people a healthy amount of dopamine which encourages them to keep going and work harder.” – Gregg Lederman


Gregg Lederman is an author, speaker, and the president of employee engagement for Reward Gateway. Gregg’s valuable insights are documented in his books Achieve Brand Integrity, Engaged, and his upcoming book, Crave. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What do employees really want from work?
  2. How can you recognize your employees’ good work?
  3. How long does employee recognition take?
  4. How does work culture affect the customer experience?

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