This week on our Friends on Friday guest blog post my colleague, Adam Rogers writes about the growth of multichannel support and how to focus on providing effective support wherever the customer is asking for it. It is important to provide customers with a consistent, predictable experience when they reach out. – Shep Hyken Continue reading
Posts tagged "helpdesk"
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- Guest Blog: How to Benchmark Your Customer Support Metrics — A Quick Guide
- The Convenience Question: How Easy Am I to Do Business With?
- Amazing Business Radio: Tiffani Bova
- 5 Top Customer Service Articles for the Week of August 13, 2018
- Guest Blog: Six Ways Predictive Analytics Enhances Customer Relations
- Amazing Business Radio Show
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