higher standard Archives - Shep Hyken | Customer Service Expert

Customer Service Experience

Some of my clients have mentioned to me that social media gives customers such an upper hand. One even mentioned that he felt that his customers are holding his company hostage. These clients are concerned that if they don’t give their customers the service or experience that they think they deserve, they will turn to Twitter, share the experience on Facebook, post a negative review on Yelp, and more. You know what I think? I think that it simply means our customers are holding the company to a higher standard. (more…)

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