how to deal with angry customers Archives - Shep Hyken | Customer Service Expert

Six Ways to Handle Angry Customers

Everybody has angry customers. Some customers are angry because they have a complaint. Some are just having a bad day. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops, we provide a number of tactics to manage these difficult customer situations. Before I get into the specifics, remember that when angry customers have their problems managed appropriately, they can become your best customers. You’re not trying to win an argument. You’re trying to win the customer. Furthermore, you’re trying to restore their confidence so they continue doing business with you in the future. (more…)

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