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The Interview with Mark Copeman:


“Stuff goes wrong; what counts is how you fix it.” – Mark Copeman “It is so easy to stand out as a business if you allow employees to have a personality, to be themselves, to be human and not robotic.” – Mark Copeman


Mark Copeman is the founder of Wisecurve, a content and product studio. He refers to himself as a “serial entrepreneur” and just released his first book, Helpdesk Habits.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How do I build good work habits?
  2. How can I improve my customer service?
  3. What makes a good customer service agent?
  4. How should I react to problems in my CX?
  5. When should I take my problems to the CEO of a company?

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