This week we feature an article by Stephanie Jones about the importance of human interaction in the customer service world. While bots are helpful in many ways, the human touch is still so imperative, and so craved by the customer. – Shep Hyken Continue reading
AI Fuels Virtual Assistants in the Customer Service World
Shep Hyken Interviews Robert Weideman on the Merging of AI and Customer Service
How would you like to utilize innovative technology that makes your business more efficient in order to create better customer interactions?
Shep Hyken sits down with Robert Weideman, a leader in merging customer service and Artificial Intelligence. Robert gives insight into what customers want and need, and how businesses can deliver it most effectively with the help of AI.
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading
This week on our Friends on Friday guest blog post, my colleague Bill Quiseng writes about how technology has impacted customer service. Although technology can be amazing, Bill reminds us that we cannot lose personalization and human interaction with our customers. – Shep Hyken