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Posts tagged "human interaction"

AI Fuels Virtual Assistants in the Customer Service World

Shep Hyken Interviews Robert Weideman on the Merging of AI and Customer Service

How would you like to utilize innovative technology that makes your business more efficient in order to create better customer interactions?

Shep Hyken sits down with Robert Weideman, a leader in merging customer service and Artificial Intelligence. Robert gives insight into what customers want and need, and how businesses can deliver it most effectively with the help of AI.

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Mikhail Naumov Discusses How AI is a Tool for Customer Service, Not a Replacement

There seems to be a lot of talk about artificial intelligence lately, but what do we really know about it? Is it anything like what we see in the movies, like computers taking over the world, or is it something else entirely?

Mikhail Naumov shares in-depth what AI is and what it can do for companies when it is properly partnered with human interaction.

 

 

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