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Top Takeaways:


“Customer service is the gap between how you design your system or product and how it actually functions.” “Often leaders in customer service or CMOs think that when a customer calls, they really want the human touch. But most often what people want is for their issue to go away.” “I don’t want to lower humans to the level of a machine. I want to elevate the machine to the level of the human.”


Gadi Shamia is the CEO & Co-Founder at Replicant, a leader in AI-powered contact center automation. They offer a platform that automates issue resolution through phone, text, and chat. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
  1. How does AI help to improve customer service?
  2. How does voice automation work?
  3. What customer calls should you automate?
  4. How can you leverage technology to serve your customers better?
  5. Is AI the future of customer service?

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