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Top Takeaways:


Doug Bell is a CX consultant and the founder of The Experience Manager, a platform that allows companies to build their customer journey map, and in turn, keep ALL customer interactions that your company is managing known to across all departments. Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio. “The customer experience predicts your company’s future.” – Doug Bell     gpmlogo  badgelarge-android   This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can I unify my customer experience throughout my company?
  2. What predicts a company’s success?
  3. How do I manage the customer experience?
  4. What can I do to improve the customer experience?

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