Isle of Capri Casinos Archives - Shep Hyken | Customer Service Expert

Recently I had the pleasure of having lunch with Julia Carcamo (VP of Brand Marketing) and Jim White (VP of Guest Satisfaction) of Isle of Capri Casinos. We had a great discussion about customer service. They shared a true story about a problem that happened at one of their casinos, and there’s a lesson to be learned about how the team managed the guest experience. (more…)

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