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Featured Interview: Shep begins the interview by talking to Matt about NPS (Net Promoter Score) and he made that an important focus in his company. Matt explains why he feels NPS is the right method for his company, and how it helped Jive elevate their service above the rest of their industry.

Top Takeaways:


Matt Peterson is Co-founder and CMO of Jive Communications, one of the highest-rated communications companies. Matt is responsible for designing the marketing strategies and processes that drive Jive’s growth, it’s obvious he cares about his customers. Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, and your host of Amazing Business Radio. “Everyone (at Jive) is a customer service agent. If you see a problem it is your responsibility to fix it.” – Matt Peterson     gpmlogo  badgelarge-android   This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can I use Net Promotor Score (NPS) to increase my customer satisfaction?
  2. How can I improve my customer loyalty?
  3. What can I do to create better customer service?
  4. How can NPS help my business?
  5. How can I set myself apart from my competition?

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