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Top Takeaways:


“Happier employees equals happier customers equals more profitable and sustainable business.” “With all the changes around us, there is a bigger need for leaders to be authentic. This is how a strong, vibrant, and sustainable culture is created.” “When you’re being authentic, you are acting like a leader. You can be a leader at work and in life if you choose to be, no matter what role or title you have.” “Having a higher purpose is the most sustainable form of happiness.” “As leaders, our job is to take care of others. But the reality is, you need to nurture your own greenhouse first so that you can grow the greenhouses around you.”


Jenn Lim is the CEO of Delivering Happiness, a company she co-founded with Tony Hsieh of to create happier company cultures for a more profitable and sustainable approach to business. Jenn’s mission is to teach businesses how to create workplaces—led with happiness and humanity—that generate more profit, sustain all people at every level of the organization, and share how we can make an impact by being true to our authentic selves. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What is an authentic leader?
  2. How can leaders create a sustainable culture?
  3. How can leaders keep their employees from leaving?
  4. Who can become leaders at work?
  5. How can leaders become more aligned with their purpose?

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