On a recent trip to Africa, I had the pleasure of meeting the Governor of Oyo State, Nigeria, the Honorable Abiola Ajimobi. He had a commanding presence and shared many insightful thoughts. I asked what made him successful, and he quickly responded with the following response: “Good leaders don’t take people where they want to go. They take them where they need to go.” Continue reading
Posts tagged "leadership approach"
Engaged Employees Make Happy Customers
Are your employees engaged?
Shep Hyken sits down with Julie Ann Sullivan, author of “Blueprint for Employee Engagement: 37 Essential Elements to Influence, Innovate & Inspire,” to discuss the impact that engaged employees can make on customers.
This week on our Friends on Friday guest blog post my colleague, John Smart shares his insights on the importance of leadership as part of customer service. I believe that it’s the leadership that creates the customer service culture and manages the vision of their organization. – Shep Hyken Continue reading