learning experience Archives - Shep Hyken | Customer Service Expert

Customer Service Lesson

Customer Care

What started out as a customer service Moment of Misery™ turned into a Moment of Magic®. I was headed to Lagos, Nigeria to do a customer service speech at a public event. My client, who is from Lagos, arranged a flight with Delta Airlines. The flight would take us from St. Louis to Atlanta, then to Lagos. Unfortunately, the plane from St. Louis had a mechanical issue and wouldn’t get us to Atlanta in time. (more…)

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