leveraging technology Archives - Shep Hyken | Customer Service Expert

This week on our Friends on Friday guest blog post my colleagues, Stan Phelps and Evan Carroll share 3 stories from their new book, Blue Goldfish, providing lessons to help us improve customer loyalty and advocacy. I love their idea of putting systems and processes in place now, so you’ll have a deeper relationship with customers. – Shep Hyken (more…)

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