Lowe's Archives - Shep Hyken | Customer Service Expert

New Technology

It’s been in the news. Lowe’s, the chain home improvement store, is experimenting with robots that help with customer service. I have seen an amazing video of a customer holding an item in front of the robot, and then that robot actually leading the customer through the store to the exact location of the item. At first I thought, “How cool is this!” Then I started thinking about what was great – and not so great – about this new technology. (more…)

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