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The Interview with Karen Jaw-Madson:


“Don’t allow your culture to be a potential liability as opposed to a differentiating asset” – Karen Jaw-Madson “To the leaders: how do you expect employees to get behind what you’re trying to do if you’re not modeling it yourself?” – Karen Jaw-Madson “Give your customers a seat at the table and treat them as an important component of the process. Go to where they are and embed yourself in their daily lives.” – Karen Jaw-Madson “See customers as co-designers of the mission of your company.” – Karen Jaw-Madson


Karen Jaw-Madson is an organizational expert and versatile leader across multiple fields. She is principal of Co.-Design of Work Experience and the author of Culture Your Culture: Innovating Experiences at Work. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can I turn a repeat customer into a loyal customer?
  2. How can I earn my customers’ loyalty?
  3. How can I change my company’s culture?
  4. How is the employee experience related to the customer experience?

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