Magic Johnson Archives - Shep Hyken | Customer Service Expert

Magic Johnson Learned It’s Important to Understand What a Customer Wants

Earvin “Magic” Johnson, recognized as one of the greatest basketball players to ever play the game, is also as successful, if not even more so, in business. On the basketball court he understood his competition and how to beat them. In business he understands his customers and how to bring them value. He is best known for taking typical suburban businesses and bringing them into urban America. (more…)

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