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deliver customer experience


“Reward ingenuity. Trust people for going out and taking action – sometimes risky action. Celebrate that!” – Jeanne Bliss “Would you give your mother a four-hour window in which you might show up to visit her?” – Jeanne Bliss “Redesign your business to help your customers achieve their goals, and then you will achieve your own.” – Jeanne Bliss


Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.   This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What steps must businesses take to “make mom proud”?
  2. How can companies use rewards to lift people’s spirits?
  3. What role does the hiring process play in customer happiness?
  4. What can businesses do to lead a business transformation?
  5. How can companies create a partnership with their customers?

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