National Customer Service Week Archives - Shep Hyken | Customer Service Expert

bad habit

This week I released my new book Be Amazing or Go Home. The article below is an example of one of the habits taught in the book. Happy Customer Service Week! One day my assistant came in late. Not a big deal. That was until she came in late two more times that week. The following week the same thing happened again. This was becoming a habit – and not a good one. (more…)

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