QUICK REMINDER: Don’t forget about National Customer Service Week, October 3-7, 2016. For more information about the week check out these resources.
Everyone wants to WOW their customers. They think that customer delight comes from going above-and-beyond or delivering an over-the-top customer service experience. I’ve always preached that the most amazing companies will occasionally deliver the above-and-beyond customer experience. But it is usually isolated incidents when a customer’s expectations are exceeded, when an employee properly handles a problem or complaint. So, what about the rest of the time? Continue reading
I’m very excited to share this concept with you, especially as we approach National Customer Service Week. If you’ve been following me for longer than a year, then you know that Customer Service Week is the first full week of October, and this year it’s October 3-7. So, as we approach this year’s customer focused holiday, I want you to consider working through an exercise that will help you create a better customer service experience. Continue reading
TOP CUSTOMER SERVICE AND BUSINESS ARTICLES
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Continue reading
Next week is National Customer Service Week and Tuesday, October 6 is CX Day. These “celebrations,” for lack of a better term, are meant to remind us about what is so important to every business; the customer service experience. With that, here are a few of my favorite concepts that we must always consider (and remember) when we think of customer service and customer experience. Continue reading
This week on our Friends on Friday guest blog post, my colleague Bill Gessert writes about National Customer Service Week and shares ideas to continue the celebration next week and beyond. I especially like his comment: A customer experience IS NOT an “event.” – Shep Hyken Continue reading
Celebrate your Customer
In 1984 the International Customer Service Association started National Customer Service Week as a way to recognize and reward those people and companies focused on customer service. In 1992 President George Bush signed a proclamation declaring that the first week of October would be National Customer Service Week, making it “official.” Continue reading
Celebrate and Embrace Customer Service
National Customer Service Week is the first full week of October. I always ask, “Why just a week?” Shouldn’t we deliver and celebrate great customer service all year – year after year! How about National Customer Service EVERY Week. Continue reading
National Customer Service Week is next week (the first week of October). For me this is a national holiday. Not a holiday where you stay home with family or take a day – or a week – off of work. On the contrary, this is a holiday that requires much work to be done.
Every year I say the same thing: National Customer Service Week shouldn’t be a week. It should be a year. For anyone who works, taking care of customers should always be front of mind. After all, without customers you really can’t have a business. Continue reading
Before we get into this article, a quick reminder that National Customer Service Week is just around the corner (first week in October). While I’m mentioning this to get you hyper-focused on customer service, don’t think that this is just about a one week celebration. This just puts a spotlight on customer service, loyalty and experience for that particular week. It really is an every week, actually every day, effort. Think about what you plan to do to celebrate National Customer Service week. Is it a rally, a special customer event, or maybe bringing in a speaker to address your company? I’ll be posting daily videos featuring tips throughout the week, starting Monday, October 1. You can find them on my YouTube channel: www.YouTube.com/ShepHyken.
Recently I was asked to share some strategies based on trends happening in the world of customer service. Here was my answer: Continue reading
Every year, the first week of October is National Customer Service Week. Are you doing anything special? Here are ten customer and employee focused ideas (and there are a lot more) that you can do during this very important week. Continue reading