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Top Takeaways: 


“If you are running a business, think about how you get feedback from customers. Make sure you let customers explain in their own words what matters to them.” – Alyona Medelyan  “You can use feedback to actually make a difference to both customer experience and your revenue.”Alyona Medelyan


Alyona Medelyan, Ph.D. is CEO & co-founder of Thematic, a customer insights solution that uses the power of AI & machine learning to analyze customer feedback. She has completed 15 years of research in natural language processing & machine learning.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. 

 This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:  

  1. How can I make better use of customer feedback? 
  2. How can I better understand my customers? 
  3. What is natural language processing? 
  4. How can analytics and data tools improve my customer service? 
  5. How can I get a better NPS score? 

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