poor customer service Archives - Shep Hyken | Customer Service Expert

Two years ago I reported on NewVoiceMedia’s “serial switchers” report that indicated that $62 billion was lost due to poor customer service. That number, in their new report now has that number pegged at $75 billion! That’s a lot of lost business! Here’s my take on this. Customers want and expect more than ever before – because that’s what we have we taught them. (more…)

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