positive customer relationships Archives - Shep Hyken | Customer Service Expert

How to Care More About the Customer Than the Sale

It seems that most of the companies that customers love to do business with have something in common. They focus more on the customer than they do the sale. Sure, they want to make the sale, add more revenue and get higher ratings. What company doesn’t want that? But when they focus on the customer’s needs, the rest seems to fall into place. (more…)

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