positive past experience Archives - Shep Hyken | Customer Service Expert

loyal cusotmer

Loyal Customers

I arrived to check in at one of my favorite New York City hotels, only to be disappointed that the hotel was under extensive renovation. Instead of walking into a beautiful lobby, a sanctuary from the hustle and bustle on the street, I experienced unfinished construction and the smell of sawdust and paint. Their cool and trendy bar which was usually packed with “beautiful people,” was temporarily cut down to about a quarter of its size with very few customers. (more…)

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